Terms & conditions
These Terms & Conditions govern your use of the CCTV Camera 24 website (cctvcamera24.com) and any CCTV installation, repair, or related service you book with us. By using this website or booking a service, you agree to these terms. Please read them carefully before proceeding.
1. Our services
CCTV Camera 24 provides CCTV camera installation and repair services for residential and commercial customers, including site assessment, camera and DVR/NVR setup, cabling, mobile app configuration for remote viewing, and doorstep repair support. Exact equipment, brands, and pricing are confirmed with you at the time of quotation and may vary by location and site requirements.
2. Quotes & pricing
Quotes provided over phone or through the website are estimates based on the information you share with us. The final price may change after an on-site visit if the actual site conditions (distance, wiring complexity, additional cameras, etc.) differ from what was initially described. We will inform you of any change in cost before proceeding with work beyond the original quote.
3. Installation & warranty
New installations carried out by CCTV Camera 24 are backed by a workmanship warranty covering our installation work. Camera, DVR/NVR, and other hardware components are additionally covered by the respective manufacturer’s warranty, subject to the manufacturer’s own terms. Warranty does not cover damage caused by power surges, tampering, unauthorized repairs by a third party, natural disasters, or normal wear and tear. Warranty claims should be raised by contacting us directly with your installation details.
4. Repair services
Repair visits, whether for systems we originally installed or systems installed by others, may involve a diagnostic or visit charge, which will be communicated before the visit. If a repair requires replacement parts, the cost of those parts is separate from the service charge and will be confirmed with you before we proceed. Repairs carried out on existing systems from other installers are done on an as-is basis, and we cannot guarantee the condition of pre-existing wiring or equipment we did not originally install.
5. Payment terms
Payment terms (advance, partial, or full payment on completion) will be confirmed with you at the time of booking. Full payment is generally due on satisfactory completion of the installation or repair, unless otherwise agreed in writing. We accept the payment methods communicated to you by our team at the time of service.
6. Cancellations & rescheduling
You may reschedule or cancel a booked appointment by contacting us as early as possible before the scheduled visit. Repeated last-minute cancellations or no-shows at the site may result in a visit charge for future bookings. If we need to reschedule a visit due to technician availability, weather, or other circumstances beyond our control, we will inform you and offer the next available slot.
7. Customer responsibilities
You agree to provide accurate information about your site and requirements, ensure reasonable access to the installation area at the scheduled time, and confirm that you have the right to install cameras at the property (including any necessary permissions from landlords, housing societies, or local authorities where applicable). You are responsible for how camera footage is used and stored in compliance with applicable privacy laws, including ensuring cameras are not positioned to record private areas outside your property without consent.
8. Limitation of liability
While we take reasonable care in every installation and repair, CCTV Camera 24 is not liable for losses arising from equipment failure due to manufacturing defects (which are covered under the manufacturer’s warranty), power outages or surges, internet connectivity issues affecting remote viewing, or events beyond our reasonable control. A CCTV system is a deterrent and monitoring aid, and we do not guarantee that it will prevent theft, damage, or other incidents.
9. Privacy & data
Any personal information you share with us through this website or during a service call (such as your name, phone number, and address) is used only to schedule and carry out your service, and is handled as described in our Privacy Policy. We do not access, store, or view footage recorded by your installed system unless you specifically request our assistance in doing so, such as during a repair visit.
10. Website content
All content on this website, including text, images, and branding, is the property of CCTV Camera 24 unless otherwise credited, and may not be copied or reused without permission. Product images and brand names referenced on this site belong to their respective manufacturers and are used for informational purposes only.
11. Governing law
These Terms & Conditions are governed by the laws of India, and any disputes arising from our services will be subject to the jurisdiction of the courts local to our service area.
12. Changes to these terms
We may update these Terms & Conditions from time to time to reflect changes in our services or legal requirements. The updated version will be posted on this page with a revised “last updated” date. Continued use of our services after changes are posted means you accept the revised terms.
13. Contact us
If you have any questions about these Terms & Conditions, you can reach us at +91 96256 17459 or through our contact page.